COMPLIMENT YOUR MYSTERY SHOPPING PROGRAM BY USING YOUR VIDEO SURVEILLANCE SYSTEM !

THE SolutionRM DIFFERENCE

Our multimedia-based Solutions use video to compliment your mystery shopping program AND turn problems into opportunities.

WE HAVE PROVEN PROCESSES THAT

  • Increase profits
  • Increase revenue
  • Improve staff training and satisfaction
  • Enhance your customer’s experience

REMOTE MYSTERY SHOPPER

This 24/7 video surveillance solution is a complete inspection tool.  It is more than a snapshot of your operation, it is a comprehensive review of day to day operations.

Remote Mystery Shopper™ becomes “eyes and ears” to validate Key Performance Indicators [KPI] required to drive the success of your program.

SOLUTIONS ASSISTANCE

Video Surveillance is important, HOWEVER THE NEXT STEPS YOU TAKE DELIVER THE BENEFITS TO THE ENTIRE ENTERPRISE.

Our process starts by using the Buckload™ process to develop a 4D view our client’s goals, priorities, responsibilities, and tasks. Then, we use our RRI™– Routine, Reactive and Innovative Tasks Categories to build a custom “action plan” that assure our client’s goals will be achieved.

ROUTINE

Standard operating procedures and processes. The task quantifies what is working and best practices.

REACTIVE

Out of the ordinary situations requiring attention, referred to as a “problem”.   This Task identifies procedure and time exceptions.

INNOVATION

The same problem will be repeated until someone takes the innovation to turn this Reactive situation over to a newly developed Routine process.

INCREASE REVENUE

Put your video surveillance system to work generating revenue for you !

LOSS PREVENTION

Proactively use video surveillance to prevent theft and fraud

STAFF EMPOWERMENT

Identify staff training and coaching needs

IMPROVE YOUR CUSTOMER EXPERIENCE

Know your customer experience