COMPLIMENT YOUR MYSTERY SHOPPING PROGRAM BY USING YOUR VIDEO SURVEILLANCE SYSTEM !
THE SolutionRM DIFFERENCE
Our multimedia-based Solutions use video to compliment your mystery shopping program AND turn problems into opportunities.
WE HAVE PROVEN PROCESSES THAT
- Increase profits
- Increase revenue
- Improve staff training and satisfaction
- Enhance your customer’s experience
REMOTE MYSTERY SHOPPER
This 24/7 video surveillance solution is a complete inspection tool. It is more than a snapshot of your operation, it is a comprehensive review of day to day operations.
Remote Mystery Shopper™ becomes “eyes and ears” to validate Key Performance Indicators [KPI] required to drive the success of your program.
Video Surveillance is important, HOWEVER THE NEXT STEPS YOU TAKE DELIVER THE BENEFITS TO THE ENTIRE ENTERPRISE.
Our process starts by using the Buckload™ process to develop a 4D view our client’s goals, priorities, responsibilities, and tasks. Then, we use our RRI™– Routine, Reactive and Innovative Tasks Categories to build a custom “action plan” that assure our client’s goals will be achieved.
Standard operating procedures and processes. The task quantifies what is working and best practices.
Out of the ordinary situations requiring attention, referred to as a “problem”. This Task identifies procedure and time exceptions.
The same problem will be repeated until someone takes the innovation to turn this Reactive situation over to a newly developed Routine process.
Put your video surveillance system to work generating revenue for you !
Proactively use video surveillance to prevent theft and fraud
Identify staff training and coaching needs
IMPROVE YOUR CUSTOMER EXPERIENCE
Know your customer experience