“Difficult and boring—my favorite combination.”
“The biggest problem we fight in this organization is Apathy. Pause …. But then again, who really cares????”
Trap 1: Measuring Against Yourself
So how should executives take ownership of performance assessment?
- They need to find measures, qualitative as well as quantitative, that look past this year’s budget and previous results to determine how the company will fare against its competitors in the future.
- They need to move beyond a few simple, easy-to-game metrics and embrace an array of more sophisticated ones.
- And they need to keep people on their toes and make sure that today’s measures are not about yesterday’s business model.
- “The first trap of performance measurement: looking only at your own company. You may be doing better than the plan, but are you beating the competition? And what if the estimates you’re seeing were manipulated?”
Trap 2: Looking Backward
“Beating last year’s numbers is not the point; a performance measurement system needs to tell you whether the decisions you’re making now are going to help you in the coming months.”
Trap 3: Putting Your Faith in Numbers
Good or bad, the metrics in your performance assessment package all come as numbers. The problem is that numbers-driven managers often end up producing reams of low-quality data.
Trap 4: Gaming Your Metrics
A number of prominent companies have been caught trying to manipulate their numbers.
Trap 5: Sticking to Your Numbers Too Long
It’s easy to spot the need for change after things have gone wrong, but how can you evaluate your measures before they fail you? The answer is to be very precise about what you want to assess, be explicit about what metrics are assessing it, and make sure that everyone is clear about both.
Comment: “A really good assessment system must bring finance and line managers into some kind of meaningful dialogue that allows the company to benefit from both the relative independence of the former and the expertise of the latter.Bottom of Form
Addressing Titled People
Below are details of the correct way to address a letter to a titled person, and how to start and end the letter. For a more detailed list consult “Who’s Who” by A & C Black (Publishers) Ltd. or “Debrett’s People of Today” by Debrett’s Peerage Ltd. Alternatively, you could contact the individuals secretary for advice, not only on how to address the titled person in writing, but also how to address and introduce the titled individual when meeting them in person.
Unless you know the Queen and other members of the Royal Family personally, letters should not be sent directly to the individual, but rather to their respective Personal Secretary.
In order to use the correct mode of address, you will need to know the individuals correct title. For example a Peer, (ie. a Lord) is a person who holds any one of the five grades of the British nobility, ie Duke, Marquess, Earl, Viscount and Baron.
The title of a Peer’s Wife, Son and Daughter (and their spouses) sometimes vary dependent on whether they are married or not, and whether their spouse is a Peer or not. In such cases, referring to “Who’s Who” or “Debrett’s People of Today” will help.
The title “Sir” is not only used by a Knight Bachelor and Knights of an Order of Chivalry, but also by Baronets. Again, referring to “Who’s Who” or “Debrett’s People of Today” will help.
When sending a joint invitation to married couples at their home address, the envelope should always be addressed to the Wife.
In this chapter :-
“ENVELOPE” is what goes on the Envelope;
“OPEN” is how you start the letter; and
“CLOSE” is how you close the letter.
ENVELOPE: “The Queen’s Most Excellent Majesty,” for formal and state papers, otherwise “Her Majesty The Queen,”. Less formally “Your Majesty”
OPEN: “Madam” or “May it please your Majesty”
CLOSE: “I have the honour to remain Madam, Your Majesty’s most humble and obedient servant”
The Prime Minister
ENVELOPE: “The Rt Hon Tony Blair.MP”.
OPEN: “Sir” or “Dear Prime Minister,”
CLOSE: “Yours faithfully”
ENVELOPE: “Sir [Edward Smith]” followed by letter of the relevant Order, eg “GCB”. If Knights Bachelor do not add the letters “KB”.
OPEN: “Sir” or socially “Dear Sir [Edward],”
CLOSE: “Yours faithfully”